FAQS
Frequently asked questions
Everything you need to know before you book, and if your question's not here, get in touch.
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We've gathered the questions we hear most often from new students, parents and curious browsers. They're grouped by topic so you can scan. If you can't find your answer below, our office team is on 020 3417 5793 between 9am and 3pm, Monday to Friday, or use the contact form.
Getting started
Lessons
Equipment & studios
Exams, concerts & community
Bookings, payments & policies
Location & access
Still got questions?
Still got questions?
If we haven't covered it, the fastest way to a clear answer is a phone call: 020 3417 5793, Monday to Friday, 9am–3pm. Or send us a message and we'll get back to you within one working day.